Exchange & Refund Policy
Thank you for shopping at www.alshakar.com. We want you to
be completely satisfied with your purchase. If you are not satisfied, we’re
here to help.
1. Returns & Exchanges Eligibility
You may request a return or exchange if:
- The
item was purchased within 7 business days of delivery.
- The
item is unused, unworn, and in its original condition.
- The
item is returned with original packaging, tags, and proof of purchase.
We reserve the right to refuse returns that do not meet
these conditions.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift
cards
- Sale
or clearance items (if applicable)
- Personalized
or custom-made products
- Hygiene-sensitive
items (if applicable)
3. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
(wrong item sent)
To request an exchange, contact us at [email protected]
with your order number and details of the issue.
4. Refunds
Once we receive and inspect your returned item:
- We
will notify you of the approval or rejection of your refund.
- If
approved, your refund will be processed to your original payment method
within 14 business days.
Please note:
- Shipping
fees are non-refundable (unless the return is due to our error).
- Processing
times may vary depending on your payment provider.
5. Return Shipping
- Customers
are responsible for return shipping costs unless the item is defective or
incorrect.
- We
recommend using a trackable shipping service.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check
your bank account again.
- Contact
your credit card company (processing times may vary).
- Contact
your bank.
If you still have not received your refund, please contact
us at [Your Email Address].
7. Contact Us
If you have any questions about our Exchange & Refund
Policy, please contact us:
Email: [email protected]
Phone: +973 17292822
Address: Building 44, Road 333, Block 321, Manama, Bahrain
Note: This policy is subject to change at any time
without prior notice.
